Privacy Policy

This notice describes how medical information about you may be used or disclosed and how you can get access to this information. Please review it carefully.

In accordance with the requirements of the Health Insurance Portability and Accountability Act of 1996 (?HIPAA?), Quality Assured Services, Inc., referred to as QAS, is required to inform you of its practices in relation to the protected health information that it maintains about you.

Understanding Your Protected Health Information

When you receive care from a Healthcare Provider, a record of that treatment is made. This record will typically contain information on your diagnosis, treatment, and future plan of treatment and is often collectively referred to as your medical record. The medical record includes protected health information that allows for a successful means of communication between all Healthcare Professionals that contribute to your care.

HIPAA protects information found in your medical record from disclosure without your authorization. The information protected by HIPAA includes:

1. Any information related to your past, present or future physical or mental health;

2. The past, present or future payment for health services you have received;

3. The specific care that you have received, are receiving or will receive;

4. Any information that identifies you as the individual receiving the care, and any    information that someone could reasonably use to identify you as receiving the care.    This information is referred to as protected health information throughout this Notice.

Treatment, Payment and Healthcare Operations

HIPAA mandates minimum standards that a Covered Entity such as QAS must maintain in relation to your protected health information. This Notice of Uses is being provided to help you understand how QAS meets these minimum standards. It is also meant to inform you of the ways that QAS may use the personal information it collects about you and how it may disclose it. As a Covered Entity, QAS is required to inform you of how it may use your protected health information. In providing treatment to you, QAS will use your protected health information for the purposes of treatment, payment and healthcare operations.

Treatment: As it pertains to QAS, treatment means providing to you supplies and durable medical equipment services as ordered by your physician. This may also include coordination and consultation with your physician and other Healthcare Providers. As QAS provides these services to you, information obtained during this process will be recorded in your medical record. QAS will use this information, in coordination with your physician, to determine the best course of treatment for you.

Payment: Payment purposes consist of activities required to obtain reimbursement from your insurance carrier for the services ordered by your physician and provided to you by QAS. This includes, but is not limited to, eligibility determination, pre-certification, billing and collection activities, obtaining documentation required by your insurer, and when applicable, disclosure of limited information to consumer reporting agencies.

Healthcare operations: Operations can include, but are not limited to, review of your protected health information by members of QAS professional healthcare staff to ensure compliance with all federal and state regulations. This information will then be utilized to continually improve the quality and effectiveness of the services provided to you by QAS. Healthcare operations also include QAS business management and general administrative activities as well as informing you of new products afforded by QAS.

Other Uses and Disclosures

In order to release information contained in your medical record for purposes other than treatment, payment or healthcare operations, QAS must obtain a specific signed authorization from you. You may revoke such authorization at any time, except to the extent QAS has taken action in reliance on the authorization. There are a limited number of other uses and disclosures of protected health information that do not require a specific authorization from you. QAS may in the following circumstances disclose your protected health information:

1. QAS may disclose to a member of your family, or any other person identified by you, the    protected health information directly relevant to such person?s involvement with your    care or payment related to your health care.

2. QAS may disclose protected health information to others as required by law for    purposes and in response to court orders or subpoenas. QAS may disclose protected    health information to agencies authorized by law to conduct health oversight activities,    including audits, investigations, licensing and similar activities.

3. QAS and our Business Associates ? Certain of our business operations may be    performed by other businesses. We refer to these companies as ?business associates.?    In order for these business associates to perform the required service (billing,    accounting, services, etc.), we may need to disclose your health information to them so    that they can perform the job we have asked them to do. To protect you, we require our    business associates to appropriately safeguard your health information.

Your Rights as a Patient

In accordance with HIPAA you have the following rights in relation to your protected health information. You may request, in writing, additional restrictions on the use or disclosure of your protected health information; however, QAS is not required to agree to the request for restrictions.

1. You have the right to request amendments to your medical record.

2. You have the right to obtain a copy of this Notice of Uses.

3. You have the right of access to inspect and obtain a copy of your medical record,    subject to certain limitations.

4. You have the right to obtain an accounting of disclosures of your medical record for    purposes other than treatment, payment and healthcare operations.

5. You have the right to request communication of your medical record by alternative means    (i.e. electronically).

6. You have the right to revoke authorization to use or disclose your protected health    information except to the extent that action has already occurred.

Responsibilities of QAS

In accordance with HIPAA, QAS is required to:

1. Maintain the confidentiality of your protected health information. Your state laws may    provide more protection than the federal law and, in that case, we will abide by the    more restrictive statute.

2. Maintain appropriate security measures that will be documented and kept current for all    electronic maintenance or transmission of health information in our possession.

3. Provide you with notice of our legal obligations and privacy practices regarding    information we may accumulate about you and are obligated to abide by the terms of    this notice.

4. Notify you if we are unable to agree to a requested restriction, and make every effort    to accommodate reasonable requests for communication of health information by    alternative means.

5. Post its Notice of Uses on our website at www.qualityassuredservices.com.

6. On some of our websites, visitors can ?opt in? and register to purchase products or    services, receive personalized content and participate in surveys. When you register,    we may ask you for some personal information.

Please be advised that in addition to these responsibilities, QAS reserves the right to change the terms of its Notice of Uses and make those changes applicable to all protected health information maintained at that time. If there is a change to its Notice of Uses, we will provide you with a revised notice at the most recent address you have supplied to QAS.

QAS will not use or disclose your protected health information without your authorization, except as described in this notice.

If you have questions, would like additional information or if you suspect misuse of your protected health information and believe that your rights have been violated, you may, without fear of retaliation, contact:

Grievance Procedure

It is a standard practice of our company to provide quality equipment and service to every patient. If you are dissatisfied with our service for any reason, or do not feel you have received the high standard of service we promise, we ask that you call our Customer Issue Hotline at 1.800.969.4515 or 1.407.563.4187. You may leave a message at anytime on this hotline and a service representative will investigate the problem/situation and take any necessary steps to rectify the problem in a timely manner.

Patient comfort and satisfaction are important to us. We encourage our patient / clients to make us aware of sub-standard service and/or equipment problems as quickly as possible. This will allow us to rectify the problem/situation in a timely manner and provide us the opportunity to examine our service to maintain quality. If you do not feel that the company handled your concern to your satisfaction, you may contact: the Agency for Health Care Administration (AHCA) Consumer Hotline at 1.888.419.3456.

To report abuse, neglect, or exploitation, please call toll-free 1-800-96-ABUSE (962-2873).

Website Terms of Use

Availability of Products

Reference to any product or service on the site does not constitute an offer to sell or supply that product or service. Specific advice concerning the availability and suitability of any particular product or service should be sought before purchase.

Content

The information on this site has been included in good faith but is for general informational purposes only. It should not be relied on for any specific purpose and no representation or warranty is given as regards its accuracy or completeness. No information on this site shall constitute an invitation to invest in any member of QAS, nor should it be used as the basis for any investment decision. Neither QAS nor any of its affiliates nor its or their officers, employees or agents shall be liable for any loss, damage or expense arising out of any access to or use of this site or any site linked to it including, without limitation, any loss of profit, indirect, incidental or consequential loss.

We reserve the right to make any changes and corrections to this site as and when we consider it appropriate and without notice.

Privacy/Data Protection

The website you have entered is operated by or on behalf of QAS. We are committed to protecting your personal privacy. This Privacy Statement outlines the type of information that is collected by QAS on this website, and how we use and protect it. This Statement also tells you what to do if you do not want your Personal Information (defined below) collected when you visit our website, and how you can change information you have already provided to us. This Statement applies only to this website. For example, it does not apply to banners, sweepstakes and other advertisements or promotions we may sponsor or participate in on websites owned by third parties.

(i) Your Consent to This Privacy Statement

By using our website, you signify that you agree with the terms of our current Privacy Statement as posted in this area of the site. If you do not agree with any term in this Statement, please do not provide any Personal Information on this site.

If you choose not to provide Personal Information on this site, you may not be able to do certain things, like access particular areas of the site, enter a sweepstake or contest, request samples, or send us e-mails.

(ii) Collection of Personal Information

As used in this Privacy Statement, "Personal Information" means information which may identify you personally, such as your name, street address, telephone number, credit card information, screen name and email address. The site you entered may collect some or all of these types of Personal Information. Please be assured that QAS will not collect any Personal Information from your visits to our site unless you provide this information voluntarily.

When you provide us with Personal Information, you are authorizing us to use that information in accordance with the terms of this Privacy Statement, which includes your right to limit our use of the Personal Information as described in this Statement and to request access to the Personal Information we have collected in this site.

(iii) How We Use Your Information

When you supply Personal Information at this website, we will use it for the express purpose for which it was collected (e.g., to enter you in a sweepstake or to send you a sample). It may also be used by us to send you information and/or offers about our goods and/or services which we believe may be of interest to you, or to invite you to participate in market research. At any time, however, you may opt out of such future contact.

At times we may retain third parties to process or analyze data we collect on our websites, including Personal Information. In addition, if you order a product or service from us, we may share Personal Information with suppliers and other third parties to allow delivery of such product or service. These suppliers and other third parties are not authorized by us to use your Personal Information in any other way.

We may buy or sell business assets or be acquired by or acquire other companies. In such transactions, personal information generally is one of the transferred business assets. In addition, in the event we merge or consolidate with another institution, your Personal Information may be transferred to the successor entity.

Finally, please note that we will release your Personal Information if required to do so by law, or by search warrant, subpoena, or court order.

(iv) Other Information We May Collect

You may have heard of "cookies," which are files or pieces of information that are stored by your browser on your computer's hard drive. QAS may use cookies to collect other information during your visit to our website, such as the particular site areas you visit and the services you utilize through our website. We collect this information to better tailor our site and our products to your interests and needs. Cookies may also be used to help speed up your future activities at our site. For example, a site can recognize that you have provided Personal Information to use and refrain from requesting the same information a second time. Most browsers are initially set to accept a cookie. If you prefer, you can set up your browser to refuse cookies or to alert you when cookies are being sent. Refusal of cookies at the site you enter may result in an inability to visit certain areas of the site or to receive personalized information when you visit the site.

In addition, we are constantly trying to improve how we promote our website. To help us do this, we may measure the effectiveness of our web presence by determining when you accessed the website, and what you clicked on within our site. Site measurement statistics may be used to personalize your website experience, as well as to evaluate ? anonymously and in the aggregate ? statistics about usage of the website. Information about your computer, such as your IP address (a number assigned to your computer whenever you surf the Internet), the type of Internet browser you are using and the type of operating system you are using may also be collected and linked to your Personal Information. This is to ensure that our website presents the best web experience for visitors, and that they are effective information resources.

Some of the pages you visit may also collect information through the use of pixel tags (also called clear gifs) that may be shared with third parties which directly support QAS?s promotional activities and website development. For example, website usage information about visitors to our websites may be shared with our third party advertising agency in order to better target Internet banner advertisements on QAS websites. The information collected through the use of these pixel tags is not, however, personally identifiable, although it could be linked to your Personal Information.

Finally, we may supplement the information that you provided us with other information we hold or that we receive from third parties. We do this for marketing purposes in order to provide more targeted products and service to meet your needs.

(v) Children?s Online Privacy Protection Act

QAS does not offer or provide products and services for children. If you are under 18, you may use this site only with involvement of a parent or guardian. We do not intend to collect personal information from children. If your child has submitted personal information and you would like to request that such information be removed, you may contact us, and we will honor your request.

(vi) Security of Information

We take reasonable precautions to keep your Personal Information secure. All personally identifiable information is subject to restricted access to prevent unauthorized access, modification or misuse.

(vii) Changes in Our Statement

QAS reserves the right to change or remove this Privacy Statement at our discretion. We will post any new Statement here and we encourage you to visit this area frequently to stay informed.